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Stars and Stripes
Stars and Stripes
Published: June 8, 2011
A team of returning soldiers from Afghanistan was hit with an unpleasant surprise upon their arrival into the United States this morning. The squadron, bringing a full load of gear with them back from the Central Asia was sacked with the baggage fees in place at Delta Air Lines, which, despite the agreement that they have with the armed forces charged the soldiers extra baggage fees.
In sum, the group spent nearly $2800 in baggage fees for their gear, money that had to come straight out of their pockets
Obviously a policy is in place between the airline and the armed services that permits soldiers returning from war to bring back all of their gear without cost. What's likely is that an uninformed agent at the connecting airport didn't know about the rule and charged the group. Either way, Delta should fix the error and refund the fees.
A team of returning soldiers from Afghanistan was hit with an unpleasant surprise upon their arrival into the United States this morning. The squadron, bringing a full load of gear with them back from the Central Asia was sacked with the baggage fees in place at Delta Air Lines, which, despite the agreement that they have with the armed forces charged the soldiers extra baggage fees.
In sum, the group spent nearly $2800 in baggage fees for their gear, money that had to come straight out of their pockets
Obviously a policy is in place between the airline and the armed services that permits soldiers returning from war to bring back all of their gear without cost. What's likely is that an uninformed agent at the connecting airport didn't know about the rule and charged the group. Either way, Delta should fix the error and refund the fees.